Privacy Policy
1. Introduction
Stablestocks Lab Limited, (“we,” “us,” or “our”) is committed to protecting your personal data (“Personal Data”) in compliance with applicable privacy laws, including the EU General Data Protection Regulation (GDPR) and other regional regulations outside the United States. This Policy applies to our Services, which include our websites and mobile applications featuring this Policy (collectively, the “Sites”) and the services and tools we provide on or make available via our Sites (collectively, the “Services and Tools”). This policy explains how we collect, use, store, and share your information (including the Personal Data) when you use our Services and Tools. By accessing our Site, you will consent to the practices described herein. If you do not agree with the terms of this Policy, do not access or use the Services and Tools, Sites, or otherwise interact with our business.
2. Information You Provide
We may collect the following information you provide directly to us in connection with our Services and Tools:
• Contact Information, such as your email address, physical address, and communication preferences.
• Financial Information, such as your blockchain addresses, blockchain wallet information, asset holdings, transaction history, and associated fees paid.
• Transaction Information, such as information about the transactions you make on or using our Services and Tools, such as the type of transaction, transaction amount, and timestamp.
• Background Information for KYC and other regulatory customer diligence requirements, which may include collection of your passport, photos, bank account statements, assets, utility bills, proof of income, incorporation documents, and tax ID and verification information.
• Interaction Information, such as the information you submit through your interactions with us, including feedback, communications, inquiries, questionnaires and other survey responses, your use of the Services and Tools, and information you provide to our first- and third-party support teams, including via our help chat.
3. Information We Collect Automatically
As is true of many digital platforms, we and our third-party providers may also collect certain information from an individual’s device, browsing actions, and site usage patterns automatically when visiting or interacting with our Services and Tools, which may include:
• Online Identifiers, such as geo location/tracking details, browser fingerprint, mobile carrier, MAC address, user settings, mobile ad identifiers, Internet service provider, operating system, browser name and version, personal IP addresses, the URL entered and the referring page/campaign, date/time of visit, the time spent on our services, and any errors that may occur during the visit to our services.
• Usage Data, such as the electronic path taken to our services, through our services, and when exiting our services, as well as information pertaining to usage and activity on our services (including pages visited, links clicked, content interacted with, and duration and frequency of the activities).
• Location Information, such as IP-derived location, used at the city level for fraud detection, customer support and product improvement purposes.
• Cookies and Other Tracking Technologies. We, and third parties we authorize, collect information through (i) cookies or small data files that are stored on an individual’s device or browser and (ii) other, similar technologies, such as web beacons, pixels, embedded scripts, location-identifying technologies and logging technologies (collectively, “Cookies”). We use Cookies to automatically collect and use or disclose information for the purposes described in this Privacy Policy, including to analyze and track data, determine the popularity of certain content, and better understand each user’s online activity. We may combine this Cookie information with other information we collect about you. You may choose to set your web browser to refuse Cookies, or to alert you when Cookies are being sent. If you do so, please note that some parts of our Services and Tools may not function properly.
4. Our Collection of Blockchain Information
Blockchain is a shared, immutable ledger used to record transactions of assets. In connection with our services, we may collect the following current and historical blockchain information directly from individuals, from the third parties identified above, or from public blockchains themselves:
• Account Address: The unique blockchain address or domain from or to which assets are transferred.
• Wallet Information: The wallet provider and wallet connected to a specific account address.
• Account Balance & Assets: The balance associated with the blockchain address, as well as the assets stored in connection with that account.
• Transaction Details: The transaction identifier, blockchain position for the transaction, date and time of the transaction, type of transaction, amount sent or received, fee amount, account address of the sender and recipient, and storage size of the transaction.
We may in certain circumstances combine the blockchain information we obtain with the information described above, such as where you are required to connect a blockchain wallet to the Service to facilitate the account address creation and wallet linking.
5. How We Use Information
We use your information and blockchain information in accordance with your instructions, including any applicable terms in the Terms of Use, to provide data processing as described in the policies and agreements of our affiliates, and as required by applicable law. We may also use the information we collect for:
Providing Services and Tools and Features
We may use the information we collect to provide, personalize, maintain, and improve our products and Services and Tools:
operate, maintain, customize, test, measure, and improve our Services and Tools, and manage our organization and business;
facilitate and process transactions;
send information, including confirmations, notices, updates, technical alerts, security alerts, surveys, and support and administrative messages;
communicate with you about the Services and Tools and events offered by StableStock and others and provide news and information that we think will interest you;
personalize and improve your experience on our Services and Tools;
monitor and analyze trends, usage, and activities in connection with our Services and Tools; and
to create de-identified or aggregated data.
Safety and Security
We may use your information to help maintain the safety, security, and integrity of you and our Services and Tools, including to:
protect, investigate, and deter against fraudulent, unauthorized, or illegal activity;
monitor and verify identity or service access, combat spam, malware or security risks;
perform internal operations necessary to provide our Services and Tools, including to test, diagnose, and troubleshoot software bugs and technical and operational problems;
help maintain the safety, security, and integrity of our property and Services and Tools, technology assets, and business;
enforce our agreements with third parties, and address violations of our Terms of Use or agreements for other Services and Tools;
detect, prevent, investigate, or provide notice of security incidents or other malicious, deceptive, fraudulent, or illegal activity and protect the rights and property of Ondo and others; and
comply with applicable security laws and regulations.
User Support
We may use information we collect to provide support, including to:
direct questions to the appropriate support person;
respond to your comments and questions and provide customer service
investigate, troubleshoot, address and resolve user concerns and problems using the Services and Tools; and
monitor and improve our customer support responses and processes.
Research and Development
We may use the information we collect for testing, research, analysis, and product development to improve your experience. This helps us to improve and enhance the safety and security of our Services and Tools, improve our ability to prevent the use of our Services and Tools for illegal or improper purposes and develop new features and products relating to our Services and Tools.
Legal and Regulatory Compliance
We may verify your identity and conduct KYC and other customer diligence requirements by comparing the Personal Data you provide against third-party databases and public records, or conducting a background check. We may use the information we collect to investigate or address claims or disputes relating to use of our Services and Tools, or as otherwise allowed by applicable law, or as requested by regulators, government entities, and official inquiries. We may process the information to facilitate business transactions and reorganizations impacting the structure of our business, or to otherwise comply with our legal and financial obligations.
6. Data Security & Retention
We have implemented and maintained appropriate technical and organization security measures, policies and procedures designed to reduce the risk of accidental destruction or loss, or the unauthorized disclosure or access to Personal Data appropriate to the nature of such data. The measures we take include:
6.1 Safeguards – The physical, electronic, and procedural safeguards we employ to protect your Personal Data include secure servers and SSL encryption of data.
6.2 Access Control – We dedicate efforts for a proper management of system entries and limit access only to authorized personnel, who have committed themselves to confidentiality, on a need to know basis of least privilege rules, review permissions periodically, and revoke access immediately after employee termination.
6.3 Internal Policies – We maintain and regularly review and update our privacy related and information security policies.
6.4 Encryption – We encrypt the data in transit using secure SSL encryption protocols.
6.5 However, no method of transmission over the Internet or method of electronic storage is 100% secure. Therefore, while we strive to use commercially acceptable means to protect your Personal Data, we cannot guarantee its absolute security.
6.6 As the security of information depends in part on the security of the computer you use to communicate with us and the security you use to protect user IDs and passwords, please take appropriate measures to protect this information.
7. Your Rights
Subject to applicable law and certain exemptions, and in some cases dependent upon the processing activity we are undertaking, you have certain rights in relation to the Personal Data that we hold about you, as detailed below. You can exercise your rights by contacting us at developservice@stablestocks.finance. We will investigate and attempt to resolve complaints and disputes and make every reasonable effort to honor your wish to exercise your rights as quickly as possible and, in any event, within the timescales provided by applicable data protection laws. We reserve the right to ask for reasonable evidence to verify your identity before we provide you with any information and/or comply with any of your requests, as detailed below:
7.1. Right of Access. You have a right to know what Personal Data we collect about you and, in some cases, to have such Personal Data communicated to you. Subject to applicable law, we may charge you with a fee. Please note that we may not be able to provide you with all the information you request, and, in such case, we will endeavor to explain to you why.
7.2. Right to Data Portability. If the processing is based on your consent or performance of a contract with you and processing is being carried out by automated means, you may be entitled to (request that we) provide you or another party with a copy of the Personal Data you provided to us in a structured, commonly-used, and machine-readable format.
7.3. Right to Correct Personal Data. Subject to the limitations in applicable law, you may request that we update, complete, correct or delete inaccurate, incomplete, or outdated Personal Data.
7.4. Deletion of Personal Data (“Right to Be Forgotten”). If you are entitled under applicable law (such as you are an EEA), you have a right to request that we delete your Personal Data if either: (i) it is no longer needed for the purpose for which it was collected, (ii) our processing was based on your consent and you have withdrawn your consent, (iii) you have successfully exercised your Right to Object (see below), (iv) processing was unlawful, or (v) we are required to erase it for compliance with a legal obligation. We cannot restore information once it has been deleted. We may retain certain Personal Data (including following your request to delete) for audit and record-keeping purposes, or as otherwise permitted and/or required under applicable law.
7.5. Right to Restrict Processing. If you are entitled under applicable law (such as you are an EEA), you can ask us to limit the processing of your Personal Data if either: (i) you have contested its accuracy and wish us to limit processing until this is verified; (ii) the processing is unlawful, but you do not wish us to erase the Personal Data; (iii) it is no longer needed for the purposes for which it was collected, but we still need it to establish, exercise, or defend of a legal claim; (iv) you have exercised your Right to Object (below) and we are in the process of verifying our legitimate grounds for processing. We may continue to use your Personal Data after a restriction request under certain circumstances.
7.6. Direct Marketing Opt-Out. You can change your mind at any time about your election to receive marketing communications from us and/or having your Personal Data processed for direct marketing purposes. If you do, please notify us by contacting us at developservice@stablestocks.finance. We will process your request as soon as reasonably possible, however it may take a few days for us to update our records before any opt out is effective.
7.7. Right to Object. If you are entitled under applicable law (such as you are an EEA), you can object to any processing of your Personal Data which has our legitimate interests as its legal basis, if you believe your fundamental rights and freedoms outweigh our legitimate interests. If you raise an objection, we have an opportunity to demonstrate that we have compelling legitimate interests which override your rights and freedoms.
8. Cookies & Tracking Technologies
We use cookies and similar tools to enhance user experience. You can manage preferences via browser settings or our cookie consent banner.
9. Children’s Privacy
Our services are not directed at individuals under 16 (or the age of majority in your jurisdiction). We do not knowingly collect children’s data without parental consent
10. Policy Updates
We may revise this policy periodically. Material changes will be notified via email or platform announcements.
11. Contact Us
If you have any questions about this Privacy Notice, wish to exercise your rights or wish to contact us for any other reason in relation to our Personal Data processing, please contact us at contact@stablestock.finance.
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